ExoCall Help
Plans & Billing
ExoCall plans bundle AI calling minutes, concurrent-call capacity, and team seats. The Billing page in your dashboard shows your plan, live usage this cycle, and payment history.
The plans
| Plan | Price | Minutes/mo | Concurrent calls | Overage | Campaigns | Team seats |
|---|---|---|---|---|---|---|
| Trial | ₹0 | 60 (one-time) | 1 | — | ✓ | 1 |
| Starter | ₹2,999/mo | 750 | 2 | ₹4/min | ✓ | 1 |
| Growth | ₹9,999/mo | 3,000 | 5 | ₹3/min | ✓ | 3 |
| Scale | ₹24,999/mo | 10,000 | 15 | ₹2.50/min | ✓ | 10 |
Yearly billing saves 20% — see exocall.io/pricing. Enterprise plans with custom limits are available; email info@exocall.io.
Costs outside ExoCall
Two costs are billed by third parties, not ExoCall: your Exotel telephony charges (per their plan) and your Google Gemini API usage (on your own Google account). ExoCall plans cover the platform — AI orchestration, analysis, dashboard, campaigns, and support.
Your billing cycle
The Billing page shows minutes used vs included (with a usage bar), any overage minutes and their cost, your paid-until date, and full payment history. Only connected call time counts — failed dials are free.
Renewals are handled directly: pay via UPI or bank transfer and email info@exocall.io. If coverage lapses beyond the grace window, calling pauses until renewal — nothing is deleted.
Common questions
What counts as a billed minute?›
Only connected call time — the duration the call was actually live, across inbound and outbound. Unanswered dials don't consume minutes. Usage for the current cycle is shown on the Billing page with a progress bar.
What happens when I use up my included minutes?›
Calls continue and extra minutes are billed at your plan's overage rate (shown on the Billing page, e.g. ₹4/min on Starter, ₹3 on Growth, ₹2.50 on Scale). The Billing page shows accumulated overage cost during the cycle so there are no surprises.
What happens if my payment lapses?›
There is a short grace window; after it, calling is suspended — inbound calls are not answered and campaigns pause — until the plan is renewed. Your data, settings, and call history remain intact throughout. To renew, contact ExoCall at info@exocall.io; payments are currently handled via UPI or bank transfer.
How do I upgrade my plan?›
Email info@exocall.io with your registered business name and the plan you want — upgrades are applied the same day. Every plan includes campaigns; concurrent-call limits, included minutes, and team seats rise with each tier.