ExoCall Help
Getting Started
ExoCall answers and makes phone calls with an AI agent that speaks 12 Indian languages, then analyses every call automatically. This page takes you from a fresh account to your first AI-handled call. Total time: about 15 minutes, most of it in the Exotel dashboard.
What you need before starting
1. Your ExoCall login (sent by our team when your account was created — if you don't have one, email info@exocall.io).
2. An Exotel account with a virtual number (ExoPhone). Exotel provides the actual telephone line; ExoCall provides the AI on top of it.
3. A Google account, to create a free Gemini API key — this powers your AI agent's voice and analysis.
The five steps
- 1
Log in to your dashboard
Go to
app.exocall.ioand sign in. You'll land on the Dashboard, which shows live and recent calls. Everything you configure lives under Settings in the sidebar. - 2
Connect your Exotel account
In Settings → Exotel Integration, paste your Exotel API Key, API Token, Account SID, and Caller ID, then point your Exotel flow at your personal WebSocket URL. This is the most involved step because part of it happens inside Exotel's dashboard — follow the dedicated guide: Connect Exotel →
- 3
Add your Google Gemini API key
In Settings → Google Gemini API Key, paste a key from Google AI Studio (starts with
AIza). Without this key the AI cannot speak — calls will connect and then end. Guide: Create a Gemini API key → - 4
Set up your AI agent
Give the agent a name and voice, write its persona ("You are Priya, a warm Hindi/English support agent…"), greetings, and — most importantly — the Business Knowledge field containing everything about your business: products, prices, timings, policies. The agent can only answer what you teach it. Guide: Set up your AI agent →
- 5
Make a test call
Call your Exotel virtual number from your own phone. The AI should answer with your inbound greeting within a couple of seconds. Have a short conversation, ask a question from your Business Knowledge, then say goodbye.
Then open Call Logs: within about a minute of hanging up you'll see the AI's analysis — lead label, summary, call outcome, and the full transcript. If you see that, your setup is complete.
Setup checklist
✅ Exotel credentials saved and flow pointed at your WebSocket URL
✅ Gemini API key saved (starts with AIza)
✅ Agent persona, greeting, and Business Knowledge written
✅ Test call answered by the AI and analysed in Call Logs